Privacy Policy

Who this policy covers

This policy applies to CHILL TECH’s website, direct business inquiries, and CHILL TECH’s own SMS callback program. It does not replace a separate client’s privacy policy for a service that client operates.

Information we collect

• Contact information you provide, such as your name, email address, and telephone number.
• The content of your inquiries, text messages, replies, and callback preferences.
• Call and message metadata, such as timestamps, delivery status, and whether a call was answered. This policy does not authorize call recording.
• SMS consent records, opt-out requests, and information needed to honor your communication preferences.
• Technical information processed to operate and protect the website, such as IP address, browser information, and server logs.

How we use information

We use this information to respond to inquiries, arrange callbacks, provide requested services, operate our systems, troubleshoot delivery, prevent misuse, and maintain consent and opt-out records. We do not use the callback program to send unrelated promotional campaigns.

Mobile numbers and SMS consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share text-message opt-in data or consent for another party’s marketing.

We may provide the information necessary to operate the service to messaging carriers, messaging providers such as Twilio, and service providers that process information on our behalf for hosting, automation, or support. They receive it to provide those services, not for their own marketing. We may also disclose information when required by law or to protect the security and rights of our users and business.

Text-message choices, frequency, and charges

Participation in the CHILL TECH SMS callback program requires your affirmative consent. Giving us a phone number, visiting this website, or calling us does not by itself enroll you in recurring text messages. Consent to texts is not a condition of purchasing services.

Message frequency varies with your requests and replies. The missed-call flow may send an initial callback text and one follow-up if you have not replied; additional messages may be exchanged while handling your request. Message and data rates may apply.

Reply STOP to opt out or HELP for help. You may also contact chilltechsolutions.net@gmail.com for assistance. See our SMS Terms & Conditions for program details.

Retention and protection

We retain information as needed to handle your request, operate the service, meet legal obligations, and resolve disputes. We may retain limited consent and suppression records after an opt-out so that we can honor your preference. We use reasonable safeguards designed to protect information; no method of transmission or storage is completely secure.

Your requests and questions

Contact chilltechsolutions.net@gmail.com to ask about this policy or request access, correction, or deletion of information you provided. We may need to verify your identity before responding, and some information may need to be retained for legal obligations or to honor an opt-out.

Policy updates

We may update this policy as our services change. The date above identifies the latest revision. A policy update does not provide new consent to send you text messages.